Orbit Hold: Support

My purchase is missing

Open the game, go to the world map, open Stats, then Backup & restore, and tap Restore store purchases. Make sure you are signed in to the same Apple ID or Google account you bought with. Still missing? Email us with the date of purchase and a screenshot of your store receipt.

Refunds

Refunds are handled by the store where you bought: Apple (reportaproblem.apple.com) or Google Play (play.google.com/store/account/orderhistory). We can help if you tell us what went wrong.

I lost my progress

Progress is saved on your device. If you got a new phone, use your backup code: on your old phone open Stats → Backup & restore and copy the code, then paste it in the same place on the new phone. Purchases come back with Restore store purchases.

The game is slow or looks wrong

Open the menu and set Effects to Low to make the game lighter on older phones. If something still looks wrong, email us a screenshot and your phone model.

Ads

Ads are optional and shown only when you choose “Watch an ad”. The Remove Ads purchase stops them. To limit ad tracking, see section 4 of the privacy policy. If an ad ever looks inappropriate or misleading, email us the details and we will report it to the ad network.

Privacy and data deletion

See the privacy policy. To ask about your data, email support@kelbrasolutions.net.

Age

Orbit Hold is for players 13 and older.

Report a bug or suggest an idea

Email support@kelbrasolutions.net. Bug reports with your phone model and the level you were on help the most.